Privacy Policy

1. Overview

Callvia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI receptionist platform and SMS communication services. Please read this policy carefully.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, and business name provided when you interact with a business using Callvia.
• Call Data: Information shared during phone calls answered by our AI receptionist, including the nature of your inquiry, service requests, and scheduling preferences.
• SMS Interaction Data: Records of SMS messages sent and received through our platform, including opt-in and opt-out status.
• Usage Data: Technical information such as IP address, browser type, and pages visited when you access our website.

3. How We Use Your Information

We use the information we collect to:

• Provide and operate our AI receptionist and SMS communication services
• Deliver follow-up SMS messages on behalf of businesses you have engaged with
• Capture and route lead and customer information to the appropriate business
• Improve and optimize our services
• Comply with legal obligations
• Respond to inquiries and support requests

4. SMS Communications

When you provide your phone number to a business using Callvia, or otherwise consent to receive SMS messages, you may receive text messages from that business delivered through our platform. Regarding these SMS communications:

• Your phone number will only be used to send messages related to the business you engaged with.
• We do not sell, rent, or share your phone number with third parties for their own marketing purposes.
• You may opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
• Reply HELP to any message for assistance.
• Message frequency varies depending on your interactions with the business.
• Message and data rates may apply.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with, sold to, or disclosed to any third parties.

5. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With Businesses: Information collected during a call or interaction is shared with the business whose Callvia receptionist you contacted, as that is the purpose of our service.
• Service Providers: We may share data with trusted third-party vendors who assist in operating our platform (e.g., telephony providers, SMS delivery services), under strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, subpoena, or other legal process.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with our legal obligations. Call recordings and SMS logs are retained for a period of 90 days by default unless a longer retention period is required by the business or applicable law. You may request deletion of your data by contacting us at team@callvia.io.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at team@callvia.io.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: team@callvia.io